Phase 2.1 – Sample – Customer Satisfaction Survey

1. How long have you used [ENTER PRODUCT/SERVICE NAME]?
Less than 1 month
1 to 6 months
6 months to 1 year
1 to 3 years
Over 3 years
Never used

2. How often do you use [PRODUCT/SERVICE]?
Once/week or more
2 to 3 times/month
Once/month
Less than once/month
Never used